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(More customer reviews)I'm currently going on 2 months of not having my TV due to Viewsonic's awful Customer Service and Warranty repair.
This tv went out on me 3 weeks AFTER the warranty expired. Started flickering and would just go black. I argued with them to provide warranty service on it, since I found it ridiculous that it was a matter of a few weeks difference. They agreed to take it back (with me having to send it for $70 to Calif). So, at least I was getting it fixed, which started off as a good experience with them... even though I shouldn't have to deal with it anyways.
Their warranty repair claims they can take up to 15 business days to fix and send back. I had to call several times to check the status, and had not been for me calling several days after, it wouldn't have been sent (it took approximately 1 month to get the TV sent back). Not to mention sent via UPS ground taking another 7 days.
I pull the TV out, set it up, check the serial number in case they decided to give me a new one. 3 hours later, it goes out on me again. It's my guess that they turned it on at their repair shop, it worked for a few minutes, and they sent it back without even doing anything (claiming no issue).
I call and they offer to send me a NEW one this time, but needed to get the old one back first. They give me a shipping label. 7 days of ground shipping, I find that it's arrived back there. Days go by, I call to check the status (keep in mind, every time I call I wait on hold for 45 min to 1 hour). They haven't even set a replacement to send yet... WTF? Are we in no rush at this point?
They tell me they now have a new one sending back, and it'll go out in a day or so. A week goes by, I expect to have it showing up any day. I decide to call again to get a tracking number. Hour later, they tell me, "Hmm for some reason it shows that the warehouse hasn't sent it out for some reason yet. I'm escalating it to 2-day air to send out."
Here's the funny thing, I call the next day to get tracking, 1 hour later on hold, they tell me the same thing. And to call in a few days to get the tracking number. Hello?! In a few days, I'm supposed to have my tv back.
Holy cow.. most ridiculous company I've ever dealt with. Seriously. My tv broke right before I went on a 2 week trip in early October. I took everything in stride, thinking "Well, even though I have to pay $70, at least it happened right before my trip. When I get back, my tv should have arrived already." .. Guess again. I'm now on to exactly 2 months dealing with this, and no TV to show. Can't wait to see what arrives... if it's even shipped yet.
I've dealt with Apple warranty repair... you go maybe 2 days without your product. Overnight box is shipped to you, paid for. They send it back to you overnight a day later. Take some cues from a real company. If you say you're going to fix something, make sure you take care of the customer.
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Enhance your TV and video viewing experience through HDTV and the integrated ATSC Tuner or Digital HDMI connector to a set-top-box. ViewSonic's 32-inch N3252W LCD HDTV delivers stunning high-definition images whether you're using it as a PC display or the centerpiece of your visual entertainment. ClearPicture Electronics combined with fast 8ms video response time bring broadcast-quality, full-motion, HD video to life on your screen. The widescreen aspect ratio delivers HDTV movies and DVDs in their native format for a truly expansive view. The Dolby Digital sound completes your home entertainment experience with clear, digital audio for DVDs, movies, sports and games.Dolby Digital audio with SPDIF audio output HDMI-HDCP digital video inputs with (HDCP) high definition content protection for digital rights management 16 - 9 Widescreen Aspect Ratio with 170-Degree Viewing Angle High brightness (500 nits), high contrast (1000 - 1) LCD screen, 8ms response time Easy Connection and Control to Computer and CE Video Products Integrated fan less power supply for quiet operation Compatible with 480i, 480P, 720P, 1080i video interfaces Light Source -Long life, 50,000 hours (typ) Glass Surface -Anti-glare, anti-reflective coat 3.5mm mini stereo audio in/out and RCA (left/right) audio in Audio Ouput Speakers -2x10-watt Dolby Digital sound Connector Analog -15-pin mini D-sub (VGA) VESA standard wall mount -200 x 400mm Compatibility -PC up to 1360x768 (preferred), Power Mac G3/G4/G5 up to 1280x1024 Dimensions -Width 31.8 x Height 25.4 x Depth 8.3 inches (808mm x 646mm x 210mm) with stand, 31.8 x 25.4 x 8.3 inches (942mm x 655mm x 132mm) without stand Weight -50.4 pounds (25.4 kg) with stand, 44.3 pounds (21.7 kg) without stand
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