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(More customer reviews)Polaroid FLM-3234B 32" Widescreen LCD HDTV
I purchased this item in January 2007 and it completely failed in May 2007. I called Polaroid customer service and waited, on hold, for 4 hours, yes, four hours. Once I talked to someone they said they would send a repair person to my home, the repair person never called. I called customer service again and again waited 4 hours. They then informed me that they would send a replacement which of course was on back order. I called them again and they said they would refund my money if I sent it back in the original box, I did at a cost of $85.00. They never called when they recceived it so I called again and you guessed it I waited on hold 4 hours. They informed me they had received it and the refund would be in 4 weeks. I waited 8 weeks still no refund and I called again, this time I did get someone immediately. They wanted the UPS tracking number, the product serial number, and where I purchased it. Without this they said they could not provide the refund. I provided the information (second time) and they said I would have my refund in another 4 weeks. To date I do not have the refund.
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